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530 London Rd, Thornton Heath CR7 7YE, UK – 020 8401 3486
I have been under Moorfields eye departments at Croydon for a number of years and cannot speak highly enough of their level of care and professionalism. Moorfields took over the eye division at CUH quite a while back and the improvements they have achieved are very impressive. I am therefore loathe to post my feedback from last Thursday but do this in the hope that remedial action can be taken. I attended the eye clinic for a post operation review and waited nearly three and a half hours to be seen by a consultant. He and his support staff were clearly embarrassed by the poor scheduling of the mornings appointments which resulted in horrendous log jams and was plainly due to poor resource planning failure by admin staff. The staff and consultants were , as usual, absolutely excellent .However, I really hope we are not returning to the bad old days of thoughtless appointment booking and appropriate staffing decisions!
Accompanied my apprehensive husband David this morning to have laser treatment to repair a torn retina. Moorfields Eye clinic was busy but efficient. David was duly called into the laser room and towards the end of the10 minute procedure, he passed out. With in seconds emergency help arrived, nurses, doctors, oxygen, porters, paramedics with stretcher. A routine session became a scene out of casualty as they brought him round from fainting. With all of this came a real sense of concern, efficiency, reassurance and true care. Bless all of you and thank you.
530 London Rd, Thornton Heath, Croydon CR7 7YE, UK – 020 8401 3000
It’s a shame people are sometimes disappointed with this hospital but put it this way, it is a big one and really crowded. As for myself just been this morning to the a&e popped in at 8.30 and by 10 I’ve had all the checks done. Many thanks to the lady at the reception and the nurse, lovely ladies, and a special thank you to Dr Liz Waters, amazing young professional and kind human being❤️!!! Came worrying and left with a big smile, nice to be told your health is fine, my day at work was enjoyable!
The service you receive here is very hit and miss. I've been suffering from a problem for the last 10 months now, for the most part service has been good, but unfortunately I can't say that for the entirety of the time. Went to see a neurologist after being referred by the first specialist I had been seeing and he seemed very rude. I was called half an hour late and walked in there to him having not even read my notes. He was telling me it was all a confidence issue despite my GP, specialist and myself telling him these symptoms he claimed were unlikely to impact me were still impacting me. He told me if I needed help around I was no better than his five year old granddaughter which I took huge offense to considering I've been unwell for so long. Half way through my appointment he made me go outside because he got a phone call be didn't want me hearing, and I got the impression he was wasn't listening. He did hardly any checks but just assumed they weren't bringing on symptoms without asking me, even though they were, and kept getting funny with me when I was explaining why I'd had to take so much time off because my symptoms have been that bad for so long so I kept getting signed off. They hadn't booked me in for any scans prior to this so in fairness the poor bloke didn't really have much to go off of, but he essentially turned around and said I may well be having these symptoms but he didn't know why so he just referred me elsewhere, but didn't seem interested in a follow up or to try to help me get to the route of the problem in the meantime. I'd been waiting 3 months for this appointment and had been told by my specialist he was sure he'd give me a certain diagnoses and get medication to help with my headaches, but it was completely dismissed as soon as I brought it up. Very disheartening when you've been ill so long and been told this appointment was going to give you all the answers.
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